Refund policy

RETURNS & REFUND POLICY

At Olearium, we want you to be satisfied with your purchase. If, for any reason, you are not completely satisfied, you may request a return in accordance with the conditions set out below.

Right of Withdrawal

You have 14 calendar days from the date you receive your order to exercise your right of withdrawal, without having to provide a reason. If the order is shipped within the European Union, this right applies in accordance with applicable consumer protection legislation.

To initiate a return or cancellation request, you can access your customer account directly:

Customer Account: https://shopify.com/106009198929/account

You can also contact us through:

Please include the following information in your request: full name, address, order number, product(s) to be returned and your express intention to exercise your right of withdrawal.

Product Conditions

The item must